FAQs
Of course! While we don't offer a date and time picker function, rest assured that we promise delivery within 2 business days from the date of your order. However, customers can leave a note during the checkout process if they have any specific delivery preferences or instructions. We'll do our best to accommodate these requests and ensure a smooth and convenient delivery experience for you.
Most orders, including items like flowers and cakes, can be delivered on the same day for your convenience. However, if you have specific delivery preferences or urgent needs, please contact us directly.
Our standard delivery timeframe typically ensures delivery within 2 business days from the date of your order. However, placing your order earlier increases the likelihood of it arriving on your preferred day. If you have any specific delivery requirements or urgency, please don't hesitate to reach out to us, and we'll do our utmost to accommodate your needs.
One of main gifts categories at SHA100 are flowers, so it is known that natural flowers are harvested crops, meaning that the pictures displayed in our store are approximate representations only. We make great efforts to make them as closely matched to the displayed gift as possible.
However, in some rare cases, temporary or seasonal unavailability issues may arise. Therefore, please consider that we may need to fulfill the order with slight differences without informing you, as we prioritize timely delivery, given that most of our orders are for specific occasions.
No. SHA100 is honored to provide free home delivery for all of our orders!
Due to the perishable nature of flowers, being harvested crops, and cakes, which are also perishable items, we will make only one attempt at delivery.
The delivery time varies depending on the delivery location, but we always strive to deliver the gift on time and within our standard delivery frame (2 business days). It's worth noting that in very rare cases, we may not be able to fulfill the promise due to circumstances beyond our control, such as congestion or delivery location. Rest assured, we will inform you in advance.
Orders begin processing immediately after they are placed, including coordinating with vendors, reserving products, and preparing gift arrangements. For this reason, changes or cancellations cannot be guaranteed.
If you need to request a change or cancellation, please contact us as soon as possible. SHA100 will review your request and, at its sole discretion, determine whether it can be accommodated.
If a cancellation request is approved, a 30% cancellation fee will be be deducted from the total order amount, and the remaining balance will be refunded using the original payment method.
Once an order has entered production, personalization, preparation, vendor fulfillment, or has been shipped for delivery, it can no longer be changed or cancelled.
Refunds are not available in the following situations:
- The recipient's name, phone number, address, area details, or delivery instructions provided by the sender are incorrect, incomplete, outdated, or unreachable.
- Delivery cannot be completed because the recipient is unavailable, unreachable, does not respond to delivery coordination, or does not share their location with our delivery representative.
- The recipient refuses or declines to accept the order upon delivery.
- The order has entered production, personalization, preparation, vendor fulfillment, or has already been shipped for delivery.
- Product quality is affected due to delays outside SHA100's reasonable control, including incorrect delivery information or recipient unavailability.
- Products are damaged or their quality is affected due to improper storage, handling, or misuse after delivery.
- Minor variations in flowers, packaging, wrapping, colors, or arrangements occur due to seasonal availability or supplier inventory, while maintaining the overall design, quality, and value of the gift.
If an issue is determined to be the direct result of an error by SHA100, we will promptly review the matter and determine an appropriate resolution, which may include a replacement, store credit, partial refund, or full refund, depending on the circumstances.
Due to the nature of flowers, cakes, personalized gifts, custom gift arrangements, and other perishable or made-to-order products, purchases cannot be returned, and all orders are considered final.
If you receive an incorrect item or there is an issue caused directly by SHA100, please contact us as soon as possible. Our team will review the situation and work toward an appropriate resolution, which may include a replacement, store credit, partial refund, or another suitable solution depending on the circumstances.
For more details about cancellations and refund eligibility, please review our full Refund & Cancellation Policy.